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Premio privileges

Exclusive benefits and unique experiences tailored for
Premio clients

Prestige Account Package

The Prestige Account Package brings exclusive benefits to your everyday life and your travels.

It is designed for clients who lead a dynamic lifestyle and want to enjoy a premium experience in every aspect of life.

By using the Prestige Account Package, you automatically become a member of UniCredit Bank's Premo Club.

WORLD ELITE DEBIT CARD

 

 

*If you open the Prestige Account Package now, the account maintenance fee is 1.600,00 RSD until June 30, 2026. The monthly maintenance fee is variable in accordance with the General Terms and Conditions for providing payment services to individuals, entrepreneurs, and farmers, as well as the Tariff for general banking services for individuals and farmers, and may change after June 30, 2026.

Prenesi

 

 
 
 
 

FAMILY TRAVEL INSURANCE

 
  • Insurance for you and your family worldwide
  • Up to 90 days of coverage per year
  • Insurance sum: up to EUR 30.000,00
  • Recreational skiing and snowboarding included, with coverage up to EUR 5.000,00

 

 

Prenesi

 

 
 
 
 

MASTERCARD LOUNGEKEY SERVICE

 

  • Provides unlimited free access to 1,600** exclusive airport lounges worldwide
  • VIP lounges offer comfort and privacy, allowing you to relax or take care of business between flights

 

**Number of lounges as of February 10, 2026. The information is updated daily in the LoungeKey app.

 

Prenesi

 

 
 
 
 

 

MASTERCARD PREMIUM PROGRAM

 
  • Travel benefits on Booking.com, IHG Hotels, and the Avis and Hertz platforms
  • Complimentary access to airport lounges in Belgrade, Vienna, and Sarajevo
  • Mastercard Travel Rewards program

 

Learn more HERE.

 

Prenesi
 
 
 
 

 

 
 
 
 
 

CONCIERGE SERVICE: WHAT IT IS AND HOW IT WORKS

The Mastercard® Concierge Service provides support from a team of personal assistants available 24/7, offering assistance and arranging a wide range of premium services.

By calling +381 11 333 73 01 (available in Serbian on business days from 9 a.m. to 5 p.m., and in English outside these hours) or by sending an email to ucbserbia@concierge-mc.com, clients can rely on a concierge agent to assist with:

  • Hotel reservations
  • Airline ticket bookings
  • Exclusive restaurant reservations
  • Car rentals
  • Tickets for various events
  • Organizing surprises
  • Purchasing and delivering gifts

The service also provides support and up‑to‑date information regarding travel‑related health measures, including pandemic-related restrictions at the destination.

 

Learn more HERE. 

Sharing the Experiences of Mastercard Premium Clients and Concierge Service Users

Source: Mastercard Global

“My wife went on a trip with her friends to South Africa. I wanted to surprise her, so I asked the concierge agent to help arrange delivery of her favorite flowers and chocolates, waiting for her in the hotel room in Cape Town. This gesture had great emotional value for me, and although I probably could have organized it myself, I simply wouldn’t have managed in time — the idea came to me while I was driving her to the airport. That’s when the agent stepped in, used his connections, and made everything happen flawlessly. I am extremely grateful for this service because they are always there when we need them, especially in moments like this. The surprise, the smile, and the happiness on my wife’s face when she saw the gift were truly priceless — and so is the value of this service.”

“I wanted to take part in a non‑competitive sport at a high level, and for that I needed a medical certificate confirming that I was fit and healthy enough for this type of recreational activity. As the event was approaching and I was away on business in Milan, my personal agent managed within just a few hours to locate a center in my hometown that conducts these examinations and booked an appointment for me. I completed the tests immediately upon returning from my trip, received the results within a few hours, and confirmed my participation. I simply wanted to highlight that when you have access to this kind of service, use it — because it truly saves both time and money.”

 

How to contact the Concierge Service

By calling +381 11 333 73 01 (available in Serbian on business days from 9 a.m. to 5 p.m., and in English outside these hours) or by sending an email to ucbserbia@concierge-mc.com, clients can receive concierge assistance with:

  • Hotel reservations
  • Flight bookings
  • Reservations at exclusive restaurants
  • Car rentals
  • Tickets for various events
  • Organizing surprises
  • Purchasing and delivering gifts

The service also provides support and up‑to‑date information regarding travel‑related health measures and destination restrictions.

“I wanted to surprise my daughter with tickets to the ballet Alice in Wonderland at the Royal Opera House, but unfortunately all tickets were sold out. Honestly, I was close to giving up — and then I remembered that my premium package includes Concierge Service, so I decided to try. Thanks to the amazing people from this service, we managed to find two tickets from a reliable provider, because they simply know who to contact. I will definitely continue using this service 😊.”

“I was in France for a bachelorette party, and at the last moment we decided to change the location where we wanted to go out that evening. We called the restaurant around 1:25 p.m. to try to make a reservation for the same night at 8 p.m. — for seven people. It didn’t go smoothly: our French was bad, and their English was equally limited. Then my friend remembered she had Concierge Service included in her account package, even though she had never used it before. We contacted the concierge team, and they managed to confirm a reservation within half an hour — for all seven of us. Not only did we get the reservation, but we got the best table in the restaurant. When I emailed to thank them, they replied that it was their small additional gesture — a gift for the bachelorette celebration. I was thrilled.”

“About a month ago, I was in Berlin, and late in the evening I realized that I had lost my personal documents. I suspected they were left at the hotel I had changed earlier because I wasn’t satisfied, but the problem was — I had forgotten the hotel’s name. The only thing I remembered was a clinic across the street with the word ‘Heart’ in its name. I called the concierge agent, explained the situation, and shared my vague association. Based on that, the agent located the hotel and confirmed that my documents had indeed been left at the reception. You truly understand the value of this service when you find yourself in a situation like mine — in a foreign city, not knowing the language, lost and disoriented. Thanks to the concierge service, I can now relax on my trips, knowing they are always there when needed.”

 

How to contact the Concierge Service

By calling +381 11 333 73 01 (available in Serbian on business days from 9 a.m. to 5 p.m., and in English outside these hours) or by sending an email to ucbserbia@concierge-mc.com, clients can rely on concierge assistance for:

  • Hotel reservations
  • Flight bookings
  • Exclusive restaurant reservations
  • Car rentals
  • Tickets for various events
  • Organizing surprises
  • Purchasing and delivering gifts

The service also provides support with the latest information regarding travel‑related health measures and destination restrictions.

“The concierge agent managed to arrange an autograph and a photo session with the team captain of one of our leading domestic clubs for my son. Seeing his happiness was truly priceless for me. Outstanding service.”

“My fiancée and I wanted to go to Wimbledon, but only if we could get good seats — specifically, spots on Centre Court. The concierge service agent secured the tickets in the exact section we wanted and organized our entire trip to London, including flights and hotel. We still look back on that trip with so much joy and laugh at the thought of how much we probably challenged the agent 😊. But their reply to that was simple: our satisfaction is their job — and they fulfilled it completely, because we returned from this trip truly delighted. Thank you, you are wonderful.”

 

How to contact the Concierge Service

By calling +381 11 333 73 01 (available in Serbian on business days from 9 a.m. to 5 p.m., and in English outside these hours) or by sending an email to ucbserbia@concierge-mc.com, clients can receive concierge assistance with:

  • Hotel reservations
  • Flight bookings
  • Reservations at exclusive restaurants
  • Car rentals
  • Tickets for various events
  • Organizing surprises
  • Purchasing and delivering gifts

The service also provides support and up‑to‑date information regarding travel‑related health measures and destination restrictions.

“I still remember the unusual request I once made to my concierge agent. One day in June, I had a medical appointment scheduled at a clinic, and since I’m never comfortable going to the doctor — and because this check‑up was important for my health — I asked the agent not only to wake me up that morning, but also to call my doctor so he wouldn’t oversleep either. I believe everyone was confused — from the concierge agents to the doctor — but thankfully, both the doctor and I arrived on time, and everything went smoothly.”

 

How to contact the Concierge Service

By calling +381 11 333 73 01 (available in Serbian on business days from 9 a.m. to 5 p.m., and in English outside these hours) or by sending an email to ucbserbia@concierge-mc.com, clients can receive concierge assistance with:

  • Hotel reservations
  • Flight bookings
  • Reservations at exclusive restaurants
  • Car rentals
  • Tickets for various events
  • Organizing surprises
  • Purchasing and delivering gifts

The service also provides support and up‑to‑date information regarding travel‑related health measures and destination restrictions.

“My wife organized a trip with her friends to South Africa. I wanted to surprise her, so I asked the concierge agent to help arrange delivery of flowers and her favorite chocolates, waiting for her in the hotel room in Cape Town. This gesture carried great emotional value for me, and although I probably could have arranged it myself, I simply wouldn’t have made it in time — I got the idea while driving her to the airport. That’s when the concierge agent stepped in, used his connections, and made everything happen perfectly. A big thank‑you for this service — they are always there when we need them, especially in moments like this. The surprise, the smile, and the joy on my wife’s face when she saw the gift were truly priceless — and so is the value of this service.”

“I wanted to participate in a high‑level non‑competitive sports event, and for that I needed a medical certificate confirming that I was fit and in good health for this type of activity. As the event was approaching and I was away on business in Milan, my personal concierge agent managed within a few hours to locate a center in my hometown that performs this type of examination and booked an appointment for me. I completed the tests immediately after returning from my trip, received the results within a few hours, and confirmed my participation. I simply wanted to point out that when you already have access to such a service — use it, because it truly saves both time and money.”

 

How to contact the Concierge Service

By calling +381 11 333 73 01 (available in Serbian on business days from 9 a.m. to 5 p.m., and in English outside these hours) or by sending an email to ucbserbia@concierge-mc.com, clients can receive concierge assistance with:

  • Hotel reservations
  • Flight bookings
  • Reservations at exclusive restaurants
  • Car rentals
  • Tickets for various events
  • Organizing surprises
  • Purchasing and delivering gifts

The service also provides support and up‑to‑date information regarding travel‑related health measures and destination restrictions.

Frequently Asked Questions

1. How do I register to use the Lounge Key application?

To use all the benefits of the Lounge Key application, the first step in the registration process is to access the personalized link provided by UniCredit Bank - https://www.loungekey.com/unicreditbankserbia_WorldElite   

2. Do I need to enter my personal information in the Lounge Key application?

That’s right! It is important to enter the requested information from your payment card so it can be validated. After that, create a username and password, which you will use to access your Lounge Key application from your mobile device.

3. How do I download the Lounge Key application?

The Lounge Key application is available for both iOS and Android users. You can download the app from the Google Play Store or the Apple App Store. After downloading, log in to the Lounge Key application using the username and password you created during the card‑validation step.

4. What are the advantages of using the Lounge Key application?
  • Your lounge access card is always with you — fully digitalized on your phone (QR code).
  • You have access to all essential information about airport lounges, including location, opening hours, and available amenities.
5. What do I need to show when entering airport lounges?

When entering your selected airport lounge, you need to show your Mastercard World Elite card, either physically (the plastic card) or its digital version available in the Lounge Key application (QR code), as well as your boarding pass.

6. Is lounge access free of charge?

Lounge access at airport lounges is free of charge for Mastercard World Elite cardholders. Important – before entering your chosen lounge, make sure it is included in the list of lounges where free access is enabled for you. You can check this in your Lounge Key application, at the information desk when entering the lounge, or by looking for the “Lounge Key” sticker displayed at the lounge entrance.

7. Is guest entry into the lounge charged?

If your guest or companion is not a holder of a World Elite card or any other payment card that provides complimentary lounge access, their entry will be charged at a fee of EUR 24.
This amount will be debited from your account during the next billing cycle, in the RSD equivalent calculated at the middle exchange rate of the National Bank of Serbia on the day of processing. Therefore, please ensure that you have sufficient funds available on your account.

8. Does the travel insurance apply to the entire family?

Family travel insurance is issued to the holder of the Prestige Account Package and also applies to the insured’s family members, provided they travel together with you and the registration is completed before the start of the trip. The insurance policy may include a spouse/partner and up to five children up to 18 years of age.

9. Do I need to register my family members before the trip?

To ensure that the insurance is valid for your family members, it is necessary to register them before the start of the trip. You can do this when opening the Prestige Account Package (by signing the contractual documentation) or later by visiting the nearest UniCredit Bank branch.You can find the list of branches HERE.

10. Does the Prestige Account Package offer the option of issuing individual travel insurance as well?

That’s right! When, based on your authorization, we issue an additional Mastercard World Elite debit card within the Prestige Account Package, the additional cardholder becomes eligible for the benefit of individual travel insurance.

The additional cardholder can travel independently, without your presence, with insurance that is valid throughout Europe, for up to 90 insured days per year, with coverage of up to EUR 15,000 and up to EUR 5,000 for ski‑risk coverage.

11. How do I activate the Concierge Service?

You can activate the Concierge Service by sending an email to:
ucbserbia@concierge-mc.com: ucbserbia@concierge-mc.com

12. What can I use the Concierge Service for?

You can use the Concierge Service 24/7, whether you are traveling or not, wherever you are — in the country or abroad.
By calling +381 11 333 73 01 (available in Serbian on business days from 9 a.m. to 5 p.m., and in English outside these hours) or by sending an email to ucbserbia@concierge-mc.com, the concierge agent can assist you with hotel reservations, airline ticket bookings, choosing gifts, flower delivery, restaurant reservations, as well as booking and purchasing tickets for concerts, exhibitions, and other events. Learn more HERE.

 

13. What benefits does the Mastercard Travel Rewards program offer?

As part of this global Mastercard benefits program, available to you throughout the entire year, you automatically receive cashback when paying with your Mastercard premium card at selected merchants and exclusive international brands such as Apple, Michael Kors, Harrods, Tory Burch and others. You can enjoy these benefits when paying in‑store or online, depending on the merchant’s offer, with deals being refreshed and expanded on a quarterly basis. Learn more HERE. 

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