Prime Package Account

Priceless experiences
and exclusive benefits
for prime clients

  • Mastercard LoungeKey service
  • Travel Insurance

Prime Package Account is designed for clients who expect exceptional service and exclusive benefits.

Enjoy numerous privileges and advantages, both at home and abroad. Travel with greater comfort with the UniCredit Bank Mastercard World Elite card, designed to make every journey a truly exceptional experience.

Benefit from discreet and personalized service at our branches, supported by expert guidance, advisory services and consultations whenever you need them.

 

Prime Package Account

1.

Travel

LoungeKey provides you with an unlimited number of complimentary visits to more than 1,800 airport lounges worldwide, regardless of the airline or travel class, with access to all available services within the lounge.

2.

Insurance

Family travel insurance
Supplementary health insurance package
Diagnostic procedures package

1.

Travel

LoungeKey provides you with an unlimited number of complimentary visits to more than 1,800 airport lounges worldwide, regardless of the airline or travel class, with access to all available services within the lounge.

2.

Insurance

Family travel insurance
Supplementary health insurance package
Diagnostic procedures package

3.

Benefits

Fast-track airport security screening – with your card, you are entitled to up to 10 priority passes through airport security checkpoints, in accordance with the airport's rules and procedures.

1.

Travel

LoungeKey provides you with an unlimited number of complimentary visits to more than 1,800 airport lounges worldwide, regardless of the airline or travel class, with access to all available services within the lounge.

2.

Insurance

Family travel insurance
Supplementary health insurance package
Diagnostic procedures package

3.

Benefits

Fast-track airport security screening – with your card, you are entitled to up to 10 priority passes through airport security checkpoints, in accordance with the airport's rules and procedures.

4.

Mastercard World Elite Debit Card
Make every experience special

Flexia Mastercard Mastercard platinum
Mastercard World Elite Debit Card

With your Mastercard World Elite debit card, enjoy exclusive privileges. Read more below about the benefits that come with this card.

 

Access to Airport Business Lounges

  • Access to airport lounge areas is available with a Mastercard® World Elite debit card or a digital card (QR code generated via the mobile application) for the cardholder as well as for one guest. Entry is free of charge for the MC World Elite cardholder, while guest access is charged at EUR 24 per entry (the stated amount will be debited from the cardholder’s account on a monthly basis).
  • When entering the lounges, the MC World Elite card or the QR code obtained via the LoungeKey app must be scanned at the LoungeKey terminal, especially in situations where the cardholder is traveling together with a user of an additional MC World Elite card, in order to avoid additional charges. If the additional card is not scanned, entry will be charged as guest access.
  • Registration is completed via UniCredit Bank’s personalized link
    www.loungekey.com/unicreditbankserbia_WorldElite or through the LoungeKey app. Users are required to install the LoungeKey app on their mobile phone, where they can register their Mastercard World Elite card. The app can be used not only when the physical card is not available, but also to access information on lounge locations, operating hours, and any current updates for business lounges at airports worldwide. During registration, the cardholder must enter their card number and personal details in order to create an account that provides access to the LoungeKey app on Google Play or the App Store. By registering for this service, the cardholder can select a specific airport and view all available business lounges they are eligible to access, along with all relevant information, including operating hours, available services, benefits, and vouchers that may be used.

 

Worldwide Travel Insurance

Family Travel Insurance

  • For residents who are holders of a Prime Package Account, this insurance provides worldwide coverage for up to 90 days per year, up to 80 years of age at the commencement of insurance coverage, with an insured sum of up to EUR 30,000, including coverage of up to EUR 5,000 for insured events resulting from recreational skiing.
  • The insurance is available to the Prime Package Account holder and their family members, provided they are registered before the start of the trip (spouse or common-law partner, and up to five children under the age of 18 at the time of enrollment).
  • Insurance coverage for registered family members applies only when they are traveling together with the insured person/bank client.

 

Individual Travel Insurance

  • For holders of an additional Mastercard World Elite Card.
  • This insurance covers travel within Europe, for up to 90 days per year, with an insured sum of up to EUR 15,000, including coverage of up to EUR 5,000 for insured events resulting from recreational skiing.

 

Additional Health Insurance Package

  • For residents who are Prime Package Account holders, up to 85 years of age, and their family members (spouse/common-law partner, children up to 18 years of age, or up to 26 years of age if students, and parents up to 85 years of age), the package provides the following coverage in accordance with the Insurance Terms and Conditions:

Coverage

Sum Insured

Covered Risks

Sum Insured

Critical Illnesses

100,000 RSD

Surgical Interventions

100,000 RSD

Accidental Death

150,000 RSD

Permanent Disability

300,000 RSD

Bone Fracture

10,000 RSD

No prior registration of family members is required – in the event of a claim, you contact the insurer directly.

 

Diagnostic Procedures Package

  • For residents who are Prime Package Account holders, up to 85 years of age at the commencement of insurance coverage, the package provides the following coverage in accordance with the Insurance Terms and Conditions:

Covered Risks

Sum Insured

Laboratory tests and diagnostic procedures prescribed by a physician, without any co-payment

EUR 150 for all services combined



Fast-Track Airport Security Screening

  • Fast-Track Airport Security Screening – Your card provides up to 10 fast-track passes per year at selected airports. This service grants you priority access through security screening, in accordance with the airport's rules and procedures.
  • Activation: To activate and use this benefit, you must register via the

*The service applies to Fast Track access through different types of checkpoints, depending on the rules of individual airports. Detailed information is available on the Mastercard Travel Experiences website or mobile app.

Additional Information:

- Information regarding cards participating in the Mastercard Premium Program, as well as the number of complimentary LoungeKey lounge visits, may differ from the information available on the Mastercard website.

- The Bank reserves the right to apply specific terms and conditions that may differ from the general benefits offered by Mastercard.

- The monthly maintenance fee for the Prime Package Account is RSD 2.000.

Frequently Asked Questions

1. How do I register to use the Lounge Key application?

To use all the benefits of the Lounge Key application, the first step in the registration process is to access the personalized link provided by UniCredit Bank - https://www.loungekey.com/unicreditbankserbia_WorldElite   

2. Do I need to enter my personal information in the Lounge Key application?

That’s right! It is important to enter the requested information from your payment card so it can be validated. After that, create a username and password, which you will use to access your Lounge Key application from your mobile device.

3. How do I download the Lounge Key application?

The Lounge Key application is available for both iOS and Android users. You can download the app from the Google Play Store or the Apple App Store. After downloading, log in to the Lounge Key application using the username and password you created during the card‑validation step.

4. What are the advantages of using the Lounge Key application?
  • Your lounge access card is always with you — fully digitalized on your phone (QR code).
  • You have access to all essential information about airport lounges, including location, opening hours, and available amenities.
5. What do I need to show when entering airport lounges?

When entering your selected airport lounge, you need to show your Mastercard World Elite card, either physically (the plastic card) or its digital version available in the Lounge Key application (QR code), as well as your boarding pass.

6. Is lounge access free of charge?

Lounge access at airport lounges is free of charge for Mastercard World Elite cardholders. Important – before entering your chosen lounge, make sure it is included in the list of lounges where free access is enabled for you. You can check this in your Lounge Key application, at the information desk when entering the lounge, or by looking for the “Lounge Key” sticker displayed at the lounge entrance.

7. Is guest entry into the lounge charged?

If your guest or companion is not a holder of a World Elite card or any other payment card that provides complimentary lounge access, their entry will be charged at a fee of EUR 24.
This amount will be debited from your account during the next billing cycle, in the RSD equivalent calculated at the middle exchange rate of the National Bank of Serbia on the day of processing. Therefore, please ensure that you have sufficient funds available on your account.

8. Does the travel insurance cover the entire family?

Family Travel Insurance is issued to the Prime Package Account holder and also applies to your family members, if they travel together with you and have been registered before the start of the trip.

The insurance policy may cover a spouse/common-law partner and up to five children under the age of 18.

9. Do I need to register my family members before traveling?

Yes. To ensure that the insurance coverage is valid for your family members, they must be registered before the start of the trip.

You can do this when opening a Prime Package Account (during the signing of contractual documentation) or later by visiting the nearest UniCredit Bank branch.

A list of branches is available HERE.

10. Does the Prime Package Account include the option of Individual Travel Insurance?

Yes. If, upon your authorization, an additional Mastercard World Elite debit card is issued within your Prime Package Account, the additional cardholder is entitled to the benefit of Individual Travel Insurance.

The additional cardholder may travel independently, without your presence, with insurance coverage valid throughout Europe for up to 90 insured days per year, with an insured sum of up to EUR 15,000 and up to EUR 5,000 coverage for skiing-related risks.

11. Do I need to register family members for the Additional Health Insurance Package?

No. Family members do not need to be registered with UniCredit Bank.

In the event of an insured event, you should contact the insurer directly and continue the claims process directly with the insurance company.

12. Does the Diagnostic Procedures Package cover family members?

No. Family members are not covered under the Diagnostic Procedures Package.

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